Ensuring the Responsible Public Use of Generative Artificial Intelligence
Written by b87fm on 12/15/2025
In spring 2025, we surveyed employees on how they’re using generative AI tools. We asked employees how they want to use generative AI, their familiarity with the tech, and what kind of training they prefer.
More than 20% of City of Boston employees (not including Boston Public Schools, Boston Fire, Boston Police, Boston Public Health, and the Boston Public Library) answered the survey. From their responses, we learned how staff are currently using these tools, what concerns exist, and what support they need.
The goal was to understand what’s working, what’s unclear, and what kind of support our City workforce needs. This survey is part of the City’s broader strategy to integrate generative AI into public service responsibly and effectively.
