Hermès Refunds Rick Ross After $12K Sandal Scandal

Rick Ross got his refund after publicly calling out Hermès for sitting on his $12K crocodile sandals for over a year without delivery.

Rick Ross walked into a Hermès store in Miami’s Wynwood neighborhood on August 26, 2026, with a camera and a serious grievance that he thinks needed public attention.

The Maybach Music Group boss had been waiting over a year for crocodile sandals he’d already paid for, and the luxury brand left him completely in the dark.

“Ricky Rozay bought crocodile sandals over a year ago from Hermès, and I still haven’t received them. Crocodile sandals are what, $12K?,” Ross said on camera. “Hermès, I got my eye on you. This ain’t the way to go, baby. Rozay just want a refund, Hermès. I feel like I’m being taken advantage of. Is Hermès doing this?”

His public callout forced immediate action. After Ross aired his frustration online, Hermès issued him a refund.

But Ross’s situation reveals a much bigger problem with how the luxury brand operates. Customers everywhere have been reporting months-long shipping delays and orders that never arrive, creating a pattern of unfulfilled promises and poor service that extends far beyond one celebrity’s sandals.

Hermès has been under fire for years over its selective customer practices and sales tactics.

Earlier in 2026, reports detailed how the brand evaluates prospective customers based on their purchase histories, home addresses, and social media presence to determine eligibility for exclusive products.

This strategy of gatekeeping goes even deeper. In 2024, Hermès faced a class-action lawsuit from two California shoppers who alleged the company unlawfully required customers to build purchase history by buying other products before being offered the opportunity to purchase Birkin bags.

The lawsuit alleged that Hermès used a “tying strategy” that required customers to purchase shoes, scarves, jewelry, or ready-to-wear items before accessing its highly sought-after handbags, raising serious antitrust concerns about the company’s business model.

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